Responsible Gaming — Keep Yourself Protected
okww believes that entertainment only has value when it is controlled and safe. Stay aware of your gaming habits, set limits, and seek support when you need it.
okww's Commitment
At okww, we believe that casino and betting is a form of entertainment — not a livelihood or a solution to financial problems. Ensuring the safety of every user on our platform is our top priority. Under our Terms and Conditions, all members must follow our responsible gaming policy.
On this page you will find how to set your own gaming limits, recognise the signs of a problem, and where to get support when you need it. okww never actively encourages anyone who is already under financial or mental strain to play.
Remember — before you play, always think about how much you can afford to lose. Winning is never guaranteed, so never play with emergency funds or borrowed money.
- Age verification is mandatory when opening an account at okww — no one under 21 can register under any circumstances.
- When suspicious account activity is detected, our team takes immediate action.
- Any member can request a temporary or permanent account closure at their own initiative.
- Our 24/7 support team is always ready to help in both Bengali and English.
Setting Limits and Protection Tools
okww provides several practical tools to help you stay in control of your gaming. Using them is entirely optional but highly effective.
Deposit Limits
Set a maximum on daily, weekly or monthly deposits. Once a limit is set, it takes effect immediately and can only be increased after a specified waiting period.
Session Time Limits
Decide in advance how long you will play each session. When the set time is up, the platform will automatically alert you.
Self-Exclusion
Temporarily suspend your account for a set period or close it permanently. Once this decision is made, it cannot be reversed.
Loss Limits
Set an amount after which you will no longer be able to play. This directly prevents you from going beyond your budget.
Cool-Off Period
If you want to take a break from playing, put your account on a temporary pause for a few days or weeks.
Support Chat
For any help with setting limits or managing your account, contact our 24/7 live chat — the team is always ready to assist in Bengali.
Visit our FAQ page for more details about these tools.
Recognise the Warning Signs
Problem gambling does not always appear suddenly. Noticing small changes early makes it possible to act before things worsen. If you see several of the signs below in yourself, seek support.
Chasing Losses
Feeling the urge to keep betting more in an attempt to recover money that was lost.
Hiding the Habit
Concealing how much you are playing or spending from family or friends.
Spending Beyond Budget
Using money set aside for daily expenses or emergency savings for gaming.
Loss of Focus
Spending more time and attention on gaming at the expense of work, study or family.
Unable to Stop
Being unable to control yourself even after trying to stop playing.
Emotional Distress
Feeling intense frustration, anger or anxiety after a loss, and having it affect daily life.
Ask Yourself
If you answer "yes" to two or more of the questions below, consider seeking professional support. This is not a sign of weakness — it is a courageous step toward looking after yourself.
- Have you played beyond your budget more than once in the past month?
- Have you tried to immediately play again after a loss to recover what you lost?
- Have you hidden your gaming activity from family or people close to you?
- Have you borrowed money to play, or thought about doing so?
- Have you repeatedly tried and failed to stop playing?
- Is gaming causing problems with your work, family or sleep?
Where to Get Support
Acknowledging the problem is the first step toward a solution. You can get support from each of the sources below.
okww Live Chat
Our support team is available 24 hours a day, 7 days a week in Bengali and English. Submit requests for self-exclusion, limit setting or account closure through live chat.
Email Support
You can contact us by email to describe your situation in detail. Our email address is: [email protected] — the team generally responds quickly.
Family and Trusted People
A close family member or trusted friend can often be the greatest source of support. Talk to them openly — there is nothing to be ashamed of.
Professional Counsellors
Speak with a mental health specialist or counsellor. Professionals trained in treating addiction can help with full confidentiality.
Community Support Groups
Connect with people who have overcome gambling addiction. Sharing experiences and hearing others' stories can support recovery.
Financial Advice
If gaming has led to financial difficulties, seek help from a financial adviser. They can offer practical guidance on debt management and budget planning.
The Age Limit is Strictly Enforced
To open an account at okww and take part in any betting or casino activity, you must be at least 21 years old. This is one of the core rules of our platform and there are no exceptions under any circumstances.
If you believe a minor you know is attempting to use this platform, please notify us immediately. Under our Privacy Policy, such information is handled with strict confidentiality.
You can learn more about us on our About Us page.