okww's Privacy Policy
The security of your personal information is our top priority. This policy explains in detail how okww collects, processes and protects your data.
Table of Contents
1Introduction and Scope
okww (referred to as "we", "our" or "okww" as the operating entity) is an online gaming and betting platform serving users in Bangladesh. When you use our website okwwcasino.cam, create an account, carry out transactions or use any of our services, you agree to the terms of this Privacy Policy.
This policy explains what types of personal information we collect, why we collect it, how we use it and what rights you have over your data. This policy complements our Terms and Conditions and both documents should be read together.
This Privacy Policy applies only to okww's own platform and services. We are not responsible for the privacy practices of third-party websites or applications.
2Types of Information Collected
We collect two types of information: what you provide directly and what is collected automatically.
2.1 Information You Provide
- Full name and date of birth
- Mobile number and email address
- Residential address (including division and district)
- National ID or passport details required for identity verification
- Financial transaction details: records of deposits and withdrawals via bKash, Nagad or Rocket
- Messages and requests sent to the support team via live chat and email
2.2 Automatically Collected Information
- Device type, operating system and browser information
- IP address and approximate location
- Session duration, pages visited and usage patterns
- Gaming activity logs: bet amounts, game history and session details
- Information collected via cookies and similar technologies (see Section 6 for details)
3How Information Is Collected
okww collects your information in the following ways:
- Account Registration: When you open an account for the first time, you provide the required personal information yourself.
- Identity Verification (KYC): We verify your identity to ensure account security and to process financial transactions.
- Transaction Records: Financial information is automatically logged with each deposit and withdrawal.
- Customer Support: When you contact us via live chat or email, the details of that conversation are stored.
- Technical Logs: Device and network information is automatically collected during each of your sessions.
4How Information Is Used
We use your information for the following purposes:
4.1 Service Operations
Your information is essential for keeping your account active, processing transactions, managing gaming sessions and distributing bonuses and rewards. It is specifically used to verify the accuracy of financial transactions carried out through bKash, Nagad and Rocket.
4.2 Security and Fraud Prevention
We analyse your information to detect and prevent unauthorised account access, financial fraud and suspicious activity. We use SSL encryption and security technologies to keep your data protected.
4.3 Responsible Gaming
We monitor your gaming patterns in order to identify potentially problematic behaviour. In line with our Responsible Gaming policy, we may take necessary steps to protect users.
4.4 Customer Support
Using your account and transaction history, our support team can provide effective assistance 24/7. We address your issues in both Bengali and English.
4.5 Service Improvement
By analysing overall user experience, we improve the platform's performance and game selection. Information used for this purpose is generally in anonymous or aggregated form.
5Sharing Information with Third Parties
okww does not sell your personal information to any third party. However, information may be shared in certain specific circumstances:
5.1 Service Provider Partners
Our technology service providers, payment gateways and game studios (such as Evolution, Pragmatic Play, PG Soft) may access limited information to carry out specific operations. These parties operate under strict confidentiality agreements and may not use the information for any other purpose.
5.2 Legal Obligations
We may be required to provide necessary information in response to legal directives, court orders or valid requests from government authorities. In such cases, only the minimum information required is disclosed.
5.3 Business Restructuring
In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new entity. In such cases you will be notified in advance and the protections in this policy will continue to apply.
6Cookies and Tracking Technologies
The okww website uses cookies and similar technologies. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and keep core services functioning. These cannot be disabled.
- Functional Cookies: Remember your language preference, display settings and gaming preferences.
- Analytics Cookies: Collect anonymous statistics to understand how the site is used.
- Security Cookies: Used to detect fraudulent activity and keep accounts secure.
6.2 Cookie Controls
You can disable non-essential cookies from your browser settings. Doing so may, however, limit some site functionality and cause issues with login sessions.
7Data Retention and Security
7.1 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, financial transaction records and identity verification information are kept for the period required by applicable legal obligations.
7.2 Security Measures
We have put in place industry-standard technical and administrative measures to protect your information:
- SSL/TLS Encryption: all data is encrypted during transfer
- Encrypted Database: stored sensitive information is always kept in encrypted form
- Access Controls: only authorised staff can view specific information
- Regular Security Reviews: regular audits are conducted to identify and address system vulnerabilities
- OTP Verification: two-step verification for login and important transactions
8User Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You can request at any time to know what information okww has collected about you. After receiving your request, we will provide a summary within a reasonable time.
8.2 Right to Correction
If your profile contains any incorrect or outdated information, you can request that it be corrected. Contact customer support to update your name, address or contact details.
8.3 Right to Opt Out of Marketing
You can choose not to receive promotional messages. However, important account-related notifications (transaction confirmations, security alerts) will always be sent.
8.4 Right to Close Account
You can request to close your account at any time. Any pending transactions must be settled before closure, and certain information will be retained for the period required by legal obligations.
For more details about these rights, visit our FAQ section, where privacy-related questions are answered.
9Protection of Minors
All okww services are intended solely for individuals aged 21 or above. We do not knowingly collect any information from minors. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.
The identity verification process (KYC) is a core part of this policy — it ensures that only adults who meet the eligibility criteria can use our platform.
10Policy Changes
okww may update this Privacy Policy from time to time in response to changes in our services, the introduction of new technologies or legal requirements. If any significant changes are made, we will send a notification to your registered mobile number or email.
Continued use of the platform after changes are made will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly. The date of each version will be noted at the top of the page.
11Contact
If you have any questions, concerns or requests regarding this Privacy Policy, please get in touch with us:
- Live Chat: Support is available 24/7 in Bengali and English via direct chat
- Email: [email protected]
We aim to respond to all privacy-related requests within a reasonable time. To learn more about us, you can read our About Us page.